jiliko app Privacy Policy
This Privacy Policy explains how jiliko app collects, uses, stores, and protects personal information from users based in the Philippines. Please read it carefully alongside our Terms and Conditions before using the platform.
Last updated: June 2025
1. What Information We Collect
When you register and use jiliko app, we collect several categories of personal information necessary to operate the platform and comply with applicable requirements:
- Account information: Full name, date of birth, email address, username, and password created during registration. This information is required to create and maintain your account.
- Identity verification documents: Government-issued ID or equivalent may be requested to verify your identity before processing withdrawals or investigating account issues.
- Financial and payment information: Transaction records, deposit and withdrawal history, and the payment method details you use on the platform. All transactions on jiliko app are conducted in Philippine Peso (PHP), and local payment methods including e-wallets and bank accounts may be associated with your account for processing purposes.
- Device and browser data: IP address, browser type and version, device type, operating system, and screen resolution. This data is collected automatically when you access jiliko app from any device.
- Usage data: Pages visited, game activity, session duration, click patterns, and navigation behavior within the platform. This helps us understand how the platform is being used and identify areas for improvement.
- Cookies and similar tracking technologies: See Section 3 for a full explanation of how cookies are used.
2. How We Use Your Information
jiliko app uses the information collected for the following purposes:
- Account creation and management: To set up your account, verify your identity, and maintain your profile and preferences.
- Payment processing: To facilitate deposits and withdrawals in Philippine Peso through your chosen local payment method, and to maintain accurate transaction records.
- Platform operation: To deliver the games, sportsbook, and features you access, including Live Casino, Slots, and sports betting markets.
- Security and fraud prevention: To detect and investigate suspicious activity, prevent unauthorized access, and protect the integrity of user accounts.
- Regulatory compliance: To meet obligations under applicable Philippine law, including age verification and anti-money laundering requirements.
- Customer support: To respond to inquiries submitted through the in-dashboard support channel or identified through account activity.
- Platform improvement: To analyze usage patterns and improve the layout, performance, and content of jiliko app.
We do not use your data to make automated decisions that significantly affect you without human review, and we do not use your information for purposes beyond those listed above without notifying you.
3. Cookies and Tracking Technologies
jiliko app uses cookies — small text files stored on your device — to make the platform function correctly and to improve your experience. The types of cookies we use include:
- Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in and maintain your preferences during a browsing session. Disabling these will prevent you from using core platform features.
- Analytics cookies: Used to collect aggregated, non-personally-identifiable data about how users navigate the platform. This helps us identify which pages or features are most useful and where improvements are needed.
- Security cookies: Help detect and prevent fraudulent login attempts and protect your account from unauthorized access.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use platform features. jiliko app does not use third-party advertising cookies or behavioral targeting technology.
4. Data Storage, Security, and Third Parties
jiliko app stores user data on secure servers with access controls, encryption for sensitive data fields, and regular security reviews. We apply technical and organizational measures appropriate to the sensitivity of the data we hold — including account credentials, payment records, and identity documents.
Your data is retained for as long as your account is active and for a reasonable period thereafter in accordance with legal obligations. When data is no longer needed, it is securely deleted or anonymized.
Third-party sharing: jiliko app does not sell or rent your personal data to third parties for marketing purposes. We may share data in the following limited circumstances:
- With payment processors and e-wallet providers necessary to complete your transactions in Philippine Peso.
- With identity verification services used to confirm your age and identity as required by law.
- With law enforcement or regulatory authorities when required to do so under applicable Philippine law.
- With third-party service providers involved in platform operations (such as hosting or technical infrastructure), bound by confidentiality agreements.
We do not transfer your personal data outside of the Philippines without appropriate safeguards in place.
5. Your Rights, Minors, and Policy Updates
As a user of jiliko app based in the Philippines, you have the following rights in relation to your personal data:
- Right to access: You may request a summary of the personal data we hold about your account.
- Right to correction: If any information we hold is inaccurate, you may request that it be corrected. Some corrections (such as name changes) may require supporting documentation.
- Right to deletion: You may request deletion of your account and associated personal data, subject to any legal retention obligations. Requests are processed within a reasonable timeframe.
- Right to withdraw consent: Where processing is based on consent (such as for non-essential cookies), you may withdraw that consent at any time.
Protection of minors: jiliko app does not knowingly collect personal data from individuals under 18 years of age. If we become aware that an account has been created by a minor, it will be closed immediately and associated data deleted in line with our obligations. Parents or guardians who believe a minor has accessed the platform should contact support immediately through the in-dashboard channel.
Policy updates: jiliko app may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data practices. The "Last updated" date at the top of this page will be revised accordingly. Continued use of jiliko app after an update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.
To exercise any of your rights or raise a concern about how your data is handled, log in to your account and use the support channel in your dashboard. You can also visit the FAQ page for general questions about your account and data.